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Customer Questions

Delivery

What area do you deliver to?
- Our local delivery area is North East – postcodes NE, DH, TS, DL, SR and parts of YO. We can also deliver throughout UK mainland using our national transport partners.

Can you deliver during school holidays?
- Yes. No problem, provided we have caretaker contact details and realistic time frame, we can arrange this.

Can I order in advance for delivery on a specified date?
- Yes, please discuss your requirements with our Sales Office.

Can I collect from your warehouse?
- Yes, stock products and smaller furniture items can be collected by arrangement with our Sales Office. However, please ring first, to ensure goods are ready for you.

Can I specify a delivery date or time?
- We will always try to accommodate the needs of our clients. Goods are usually despatched on a 24 hour service, but special services can be arranged at a small additional cost. Please contact the Sales Office to discuss your specific needs.

Payment

Do you accept card payments?
- Yes, we accept most major debit & credit cards.

Can we pay by BACS?
- Yes. Payment details will be shown on the invoice. Please just email a remittance advice to [email protected] so we can allocate your payment.

What are your payment terms?
- For account customers, standard payment terms are 30 days from date of invoice. Non-account customers will need to do proforma payment before goods are despatched.

Placing orders

Do I have to have a trade account to order?
- Our special Education & Local Authority terms only apply to Schools, Academies, Colleges, Nurseries, Tuition Centres & other bona fide Educational Establishments, or Local Government Organisations.

How can I place an order?
- Whichever way works best for you. Either call the sales office on 01642 713071, email: [email protected] or send a fax to 01642 712423. However if anything is not totally clear, we are here to discuss and advise on your requirements, and a quick phone call first may save time or disappointment later.

How late can I place an order for delivery the next day?
- We guarantee stock products will be delivered within 48 hours of order, but orders placed before noon for stock lines will be despatched for delivery during the next working day. Orders placed after noon – if your order is urgent, call the Sales Office first as we will always do our best to accommodate urgent requirements.

Do your prices include VAT?
- No, all catalogue prices are shown excluding VAT.

Is there a carriage charge?
- North East England – orders over £95 are carriage paid, for smaller orders please add £6.95 carriage. Rest of UK Mainland – orders over £300 are carriage paid, for smaller orders please add £8.95 carriage. Alternatively, stocked goods can be made available for collection from our warehouse.

Can I combine separate order numbers to make up a carriage paid consignment?
- Yes, no problem. Discuss this with the Sales Office when placing your orders. Provided the orders can be packed and despatched as one shipment, we can issue an invoice for each departmental order separately.

Your Account

How do I open an account?
- Please request an Account Application Form from the Sales Office.

How do I update my account details?
- Just email the changes to [email protected]

Binding & Laminating

AV, Noticeboards & Display

School Stationery

Paper Products

Seating & Receptions

Conference & Meeting Tables

Model & Display Materials

Cloakrooms & Lockers

Libraries & Learning Zones

Classroom Storage

IT Suites

Art & Craft

Desking & Storage

Dining Furniture

Classroom Furniture

Teaching Supplies

Exercise Books & Diaries

Early Years

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See what our customers say...

"Just to let you know the unit arrived and it is being put together as we speak. Thank you for all your help. The quality is really good. We know where to come if we need anything in future!"

★★★★★

"Thank you so much, really appreciate this. Had a lot of big rush jobs on today"

★★★★★

"The tables are brilliant and thanks for such excellent service. May be in touch early next year for some stools"

★★★★★

Get in touch

Call us on 01642 713071
Fax us on 01642 712423
Email [email protected]
Open 8am-4.30pm Mon-Fri
Maple Leaf, Ellerbeck Court, Stokesley, Middlesbrough, TS9 5PT

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